Terms & Conditions

 

Business Description

 

Scottishkelpie Designs crafts glass objects with various designs. These are either pressure hand blasted, engraved or painted. We also sublimate designs on ceramics.

 

Privacy Policy

 

Customers details ie Name, Address and Email are stored only to fulfill their order. Credit Card details are NOT stored in any form. We make no ongoing contact with buyers after the transaction is completed to their satisfaction. (we will not send any unwanted emails)

We do NOT pass any information to a third party. All customer information is kept securely and destroyed once an order is fufilled.

 

Payment is by card via a secure Paypal Form.

We can also take card payment over the phone

Tel: 01289302878

REFUND

 

We conform to the distance selling regulations

 

If a standard item has been purchased (NOT Personalised) You have 14 days from recieving the item to return it for a full refund.

 

If a Personalised item has been purchased we will under all circumstances not refund unless the item has been damaged in the post* or there is a printing error which we are responsible for.

 

It is up to the buyer to supply a good quality photograph (we will inform you if it is not suitable) and text including names which is of the correct spelling.

 

In otherwords we print what you send.

 

* Damage to a one off individual item can not normaly be replaced we will give a full refund.

 

We will only pay for return postage if the error is ours.

 

In the case of items damaged in the post send us 3 photographs of the damaged item and we will either replace or refund the item.

 

All returns will require a return number please email us for this.

Returns to be in the same package that item was sent in. We will not be responsible for returns that are damaged in the post.

 

Our customers are very important to us as most of our sales are via word of mouth.